Regarding return policy
Please send returns to the following address:
310015
403-2, Building 4, Xianghe Seventh District, No. 500 Xiaohe Road, Hangzhou, Zhejiang Province
■ Regarding exchange of defective/damaged/wrong products
- We will take responsibility for replacing any defective or damaged products.
- If there is something wrong with the product, please contact us as soon as possible by email within 7 days of receiving the product, with a detailed description of the defect or damage. We will make arrangements to exchange the product for a new one as soon as possible.
- If there is a discrepancy in the product, please contact us as soon as possible by email within 7 days of receiving the product, stating the product name and order number you ordered.
- In the case of defective products, damaged products, or incorrect products, we will bear the cost.
- In the event of any damage during transport, the shipping company will come to pick up the item, so please contact us immediately in its current condition.
■Returns and exchanges due to customer convenience
- Please contact us as soon as possible within 7 days of receiving the product to request a return or exchange.
- Shipping costs for returning products and bank transfer fees for refunds will be borne by the customer.
Please note that we cannot refund shipping fees or handling charges. - If you wish to exchange the item, you will have to pay the shipping fee again.
■Products that cannot be returned or exchanged
- The product you used
- Special order items
- Defects caused by using the product for purposes other than its intended use
■ Contact information for returns
- E-mail: ailis234567 @gmail.com