Regarding return policy

Please send returns to the following address:

310015

403-2, Building 4, Xianghe Seventh District, No. 500 Xiaohe Road, Hangzhou, Zhejiang Province

■ Regarding exchange of defective/damaged/wrong products

  • We will take responsibility for replacing any defective or damaged products.
  • If there is something wrong with the product, please contact us as soon as possible by email within 7 days of receiving the product, with a detailed description of the defect or damage. We will make arrangements to exchange the product for a new one as soon as possible.
  • If there is a discrepancy in the product, please contact us as soon as possible by email within 7 days of receiving the product, stating the product name and order number you ordered.
  • In the case of defective products, damaged products, or incorrect products, we will bear the cost.
  • In the event of any damage during transport, the shipping company will come to pick up the item, so please contact us immediately in its current condition.

■Returns and exchanges due to customer convenience

  • Please contact us as soon as possible within 7 days of receiving the product to request a return or exchange.
  • Shipping costs for returning products and bank transfer fees for refunds will be borne by the customer.
    Please note that we cannot refund shipping fees or handling charges.
  • If you wish to exchange the item, you will have to pay the shipping fee again.

■Products that cannot be returned or exchanged

  • The product you used
  • Special order items
  • Defects caused by using the product for purposes other than its intended use

■ Contact information for returns

  • E-mail: ailis234567 @gmail.com

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